Frequently Asked Questions
Here is a list of the questions we’re most frequently asked. If you don’t see your question answered here, please use our contact form to send us a message with your specific question.
How Long is a therapy session?
Therapy sessions typically last 40-45 minutes.
How frequently do I need to see the prescriber for medication?
This depends, as some individuals need to see the prescriber more frequently as they are stabilized on medication, or monthly. However, you must see a prescriber at minimum every three months.
How long are medication reviews?
Medication reviews typically last 10-20 minutes per session.
What happens at my first appointment?
Your first appointment is a time to gather information, discuss your concerns, and what you would like resolved. During this time, an assessment is completed and based on the assessment, recommendations are made for services, which will be discussed with you.
Do I need to bring anything specific to my first appointment?
Please bring a copy of your driver’s license/ID, insurance card, guardianship papers, if appropriate, and any necessary documentation to assist with the intake process. It is also a good idea to bring a list of your medications prescribed with dosages and directions.
Is my information confidential?
Yes. State and federal laws guarantee your treatment is confidential except under certain circumstances. Please discuss further with your therapist when we can and cannot keep information confidential.
Is it required to see a therapist in order to be prescribed medication?
Yes. It is New Oakland’s policy that you must be actively involved in therapy a minimum of monthly in order to see a prescriber.
Is there a cost to my services?
New Oakland takes most major insurances. Copay/co-insurance, and deductible amounts are based on each person’s health plan benefits. Please call 1-800-395-3223 (FACE) to find out if we take your insurance and any fees associated with your services.
Can I bring my emotional support animal to my appointment?
No. Only service animals are allowed in the buildings.
Can I record my sessions?
No. Use of recording devices (audio or video) is strictly prohibited on New Oakland properties, unless specifically consented to in writing by all parties.
Can my children remain in the lobby while I get services?
All children under the age of 12 must have adult supervision.
What type of provider will I see when I come to New Oakland?
New Oakland’s team-based approach means you have access to our multidisciplinary staff including licensed social workers, psychologists, professional counselors, nurse practitioners, and psychiatrists. Your first visit will help us make a determination regarding the right providers for your care.