Working Together
Seamless support at every step of the way
Guidance, responsiveness, service
New Oakland prioritizes transparency and personalized support to make starting care simple. From understanding insurance and privacy rights to navigating intake forms and treatment consent, our team is here to guide you. Our 24/7/365 call center ensures questions are answered anytime.
24/7
support
Clear
communication
Comprehensive
intake process
Personalized
guidance
At New Oakland, we believe that the path to wellness begins with a supportive and transparent start. From your first interaction, we’re committed to providing clear, personalized guidance to help you navigate the process of beginning care. Understanding insurance coverage, HIPAA privacy rights, and treatment policies can feel overwhelming, but our team is here to simplify every step. Our 24/7/365 call center ensures that you’re never left without answers, and our intake process is designed to be efficient and welcoming. Whether it’s understanding diagnosis criteria, treatment consent, or prescription management, we prioritize transparency and collaboration. Our approach is rooted in creating a foundation of trust and clarity, empowering you to focus on what matters most: your well-being.
Step-by-step help
Comprehensive guidance through every phase of starting Care to ensure you feel confident and informed.
Always accessible
A dedicated team available around the clock to answer questions, address concerns, and provide support.
Key Questions
Bring your insurance information, a photo ID, completed intake forms if applicable, and any relevant medical or mental health history.
Contact your insurance provider or our call center. We’ll help you understand what services are covered and any out-of-pocket costs.
HIPAA protects your personal health information, ensuring it’s kept confidential. We’ll explain your rights and how we safeguard your data.
You’ll complete a number of consent forms at intake, which outlines the scope of care, your rights, and how we’ll collaborate on your treatment plan.
Our team gathers essential information about your history, symptoms, and goals to create a personalized care plan tailored to your needs.
Yes! Our 24/7/365 call center is always available to answer questions, provide support, or address concerns at any time.
We understand that life changes. Our team will work with you to adjust or pause your care plan while maintaining continuity when you’re ready.
Prescriptions are carefully coordinated by our providers. For refills, contact us during business hours, and we’ll ensure timely renewals.
Our billing department is here to help. Call us with any questions about invoices, payments, or insurance claims, and we’ll clarify the details.
For urgent needs, call our 24/7/365 call center. For emergencies, dial 911 or go to the nearest emergency room for immediate assistance.