Working with us

The following documents can be helpful in providing you with information about your New Oakland treatment.

Health privacy (HIPAA) factsheet
This summary provides information on how your health information is protected.

Discharge criteria
This document discusses the criteria we will share with you to work together toward decisions about whether discharge from treatment is warranted.

This document provides a list of insurance providers New Oakland is able to work with to finance your treatment.

Consent for Treatment
This document discusses the consent you provide when you agree to treatment at New Oakland.

Website and feedback
This document discusses ways of accessing information online and providing important feedback to our New Oakland team.

In this section we hope you will find answers to some of the most common questions about our processes, as well as your rights and responsibilities as a New Oakland client. Click the links below for more information.

Also, please click here for a discussion of health insurance benefits and the ways you can better understand them and make them work effectively for you and your family.