24-Hour Crisis Stabilization

A qualified and caring team

New Oakland Crisis Stabilization Services are designed to provide a short-term alternative to inpatient psychiatric services and are available for on-site clinical intervention and/or telephone consultation at all times.

Provided by a qualified and caring multidisciplinary team of licensed mental health and nursing professionals,  under the supervision of New Oakland staff psychiatrists, our Crisis Stabilization Services are intensive treatment interventions delivered by a crisis stabilization team under the supervision of a psychiatrist. Services include:

  • Intensive individual & family counseling/psychotherapy;
  • Assessments (rendered by the treatment team);
  • Psychiatric supervision; and
  • Therapeutic support services by trained paraprofessionals.

Who can benefit?

FACE to FACE Crisis Stabilization Services are for individuals who meet criteria for psychiatric hospital admissions but who, with intense interventions, can be stabilized and served in lesser restrictive mental health alternative treatment environment.

In certain instances, New Oakland Crisis Stabilization Services may be provided to individuals leaving inpatient psychiatric hospitalization if it will result in a shortened inpatient stay. In all cases, individuals will have a diagnosis of mental illness or mental illness with a co-occurring substance use disorder or developmental disability.

Program description

The Intensive Crisis Stabilization Program (ICS) was designed to provide a short-term treatment alternative to inpatient psychiatric services. The ICS program provides assessment of acute symptoms of mental illness, substance abuse, emotion distress and immediate stabilization of the crisis. These available services are on-site clinical intervention and/or telephone consultation at all times day or night. This program meets consumers and families in crisis where they are at in the community. Once with the consumer/family there is a crisis screening conducted and a treatment plan to determine ongoing care needed.

Program philosophy

The right care at the right time. Meeting the consumer where they are at and developing a treatment plan for care.

Program goal

Intensive Crisis Stabilization program goal is to stabilize and serve consumers in a less restrictive mental health treatment alternative who would meet criteria for psychiatric hospital admissions.

Populations and any special populations

Children, adolescents, and adults. Eligible populations are Medicaid insured, underinsured, or no insurance depending on location/county they reside.


Intensive Crisis Stabilization Services will be provided where necessary to alleviate the crisis situation, and to permit the individual to remain in or return more quickly to their usual community environment. Services may be provided at places including: home, school and work environments; Mental health treatment centers; Medical treatment centers; and any other environment not precluded by clinical/contract appropriateness.

Hours/Days of service

Intensive Crisis Stabilization services are available 24 hour a day, 7 days a week.

Frequency of services

As often as needed.

Payers/funding sources

Medicaid, and some contracted private insurances.


There is no fee for ICS services as long as the eligibility for services are met by the Medicaid guidelines.

Referral Sources

Hospitals, schools, and other service providers. Anyone can call the crisis phone line to give a referral including the individual in crisis, a short phone triage will be conducted to determine eligibility of specific services being requested.

Services offered/treatment modalities

Intensive individual and family counseling/psychotherapy

Assessments (rendered by the treatment team)

Initial Crisis Intervention plans

Therapeutic support services by trained paraprofessionals

Evidenced-based practices used, any assessment tools

Crisis intervention, and risk assessments

Scope of medication

This program does not control, administer or prescribe medication. However, the program does have the ability to consult a nurse or psychiatrist 24/7re: medication issues and needs pertaining to the crisis.

Credential of the staff qualified to provide the services or tx modalities.

Multi-disciplinary team of licensed master level clinicians, short term limited license and fully licensed LLMSW, LLPC, LMSW, LPC, LPN, behavioral technicians. As well as RN, MD, DO.

Entry criteria

If someone is experiencing an acute mental health crisis and meet insurance criteria, they are eligible for ICS services. A mental health crisis is including but not limited to;

The person in crisis can reasonably be expected within the near future to physically injure himself or another individual, either intentionally or unintentionally.

He or she is unable to provide himself clothing or shelter or to attend to basic physical activities such as eating, bathing, grooming, dressing or ambulating and this inability may lead in the near future to harm the person in crisis or someone else.

His or her judgment is so impaired that he or she is unable to understand the need for treatment and, in the opinion of the mental health professional, his or her continued behavior, as a result of the mental illness, developmental disability, or emotional disturbance, the behavior of a person in crisis can reasonably be expected in the near future to result in physical harm to the individual or to another individual.

Transition/discharge criteria

Upon stabilization from immediate acute mental health crisis, consumer/family will be recommended to follow up with their current outpatient provider, will be referred for outpatient services, or if necessary, referred for admission to the appropriate level of care.