Outpatient Care

New Oakland offers traditional outpatient and counseling services to address the many needs of the adults, teens and children we serve.


With a team of more than 250 licensed therapists across Michigan area, the New Oakland offers expertise in the full spectrum of mental health needs. New Oakland therapists are also able to match the resources of our team to the important diverse cultural expectations of our clients.Traditional outpatient services are the least restrictive means of treatment and may include individual, group, family and medication management focused treatment. These outpatient services are based on the client’s needs and may involve weekly, bi-weekly and/or monthly scheduled sessions.Outpatient therapy visits may be part of or separate from New Oakland’s more intensive the FACE to FACE program.

Program description

New Oakland offers comprehensive outpatient services to children, adolescents, and adults who meet program admission criteria. Services are designed to assist consumers with their recovery, wellness, and to function to their highest ability. Services consist of information and referral, assessment and screening, treatment planning, and treatment for mental and/or behavioral health issues, which includes, but is not limited to, depression, anxiety, mood disorders, stress related issues, substance abuse (co-occurring disorders), family conflict, and school problems. Common treatment modalities, include individual, group and family therapy. Services are offered at all clinic locations. These services are person-centered, recovery oriented, and evidenced-based or informed with the intent that the best care is available to anyone seeking outpatient services for themselves and/or their family member within our community.

Program description

New Oakland is committed to following its core mission the right care… at the right time. As such, the outpatient program philosophy is to provide access to services when consumers are in need. The program strives to assist clients to improve their health and wellness, live a self-directed life, and reach their full potential.

Program goal

  1. To support the recovery, health, and well-being of the persons or families served.
  2. Enhance the quality of life of the persons served.
  3. Reduce symptoms or needs and build resilience.
  4. Restore and/or improve functioning.

Populations and any special populations

Children, adolescents, and adults.


Services are provided in office settings at all of our locations. Larger group rooms are available to provide group services and/or accommodate larger groups.

Hours/Days of service

New Oakland offers appointments from 8:00 a.m. to 5:00 p.m. Monday thru Friday. Walk-In services are available Monday through Friday from 8:00 a.m. to 3:00 pm Crisis services are available 24/7. Some evening and weekend appointments are available as therapists make their own schedules.

Frequency of services

The frequency of services for each individual and family vary based on the needs of the consumer, and is reflected in the person-centered plan created by the consumer, family/supports, and treatment team.

Payers/funding sources

New Oakland is pleased to accept most major private and public insurances, as well as, having contracts with many county community mental health agencies. However, all insurance coverage is subject to verification depending on the service type that has been indicated. Your New Oakland team can help you determine whether your insurance will cover the service you have requested. 


Fees for services are discussed with consumers prior to intake and again at intake. Consumers will be informed of any fees they are responsible for based on benefit information provided to New Oakland. All fees are due at the time of service, unless other arrangements have been made with billing department such as payment plans. A financial agreement must be completed for these circumstances. Consumers may be responsible for any services not paid by insurance carrier. Consumers who no-show their scheduled outpatient appt. or who do not cancel within 24 hours of their appt. will be charged a $50 no-show fee. Medicaid/Medicare and County consumers are exempt.

Referral Sources

New Oakland receives referrals for outpatient services from local inpatient providers, crisis services, school systems, primary care providers, MCO’s, courts, families, social service agencies, self-referrals, and private providers.

Services offered/treatment modalities

  • Individual Therapy
  • Family Therapy, support and education
  • Couples Therapy
  • Group therapy
  • Psychiatric evaluations
  • Medication Reviews
  • Laboratory Services
  • Psychological testing
  • Case management
  • Trauma Evaluations
  • Crisis screenings/services…..etc.
  • Assessment and Screening
  • Admission for treatment services
  • Person Centered Treatment planning and evaluations
  • Transition and discharge planning
  • Clinical Records Management
  • Information and referrals

Evidenced-based practices used, any assessment tools

Evidenced-based practices used are, but not limited to

  • CBT
  • DBT techniques
  • Motivational Interviewing
  • Trauma-informed methodologies
  • Psycho-education
  • Medication management

Various assessment tools used include, but not limited to, the PHQ-9, INCOPE, and risk assessments like the Columbia Suicide Scale

Scope of medication

Medication is prescribed in the outpatient programs. Injections can be administered.

Credential of the staff qualified to provide the services or tx modalities.

Services are provided by qualified psychiatrists, nurse practitioners, social workers, psychologists, counselors, registered nurses, and registered dieticians who have attained the appropriate levels of education and certification or licenses required to provide the services.

Entry criteria

  • Age 3 and up
  • DSM diagnosis
  • Has a payer source or arranges private pay
  • Willingness to follow treatment recommendations and consent to treatment

Transition/discharge criteria

Discharge occurs if a consumer has achieved their goals, requests discharge, or has a change in level of care needs. The assigned clinician and/or leadership team is responsible for assisting the consumer in obtaining the appropriate services.