Some Frequently Asked Questions
The "Key Questions" sections of our individual service descriptions and information pages has many questions and answers related to those specific areas. Included here are some of the most often asked questions about your New Oakland experience as a whole.
Therapy sessions typically last 40-45 minutes.
This depends, as some individuals need to see the prescriber more frequently as they are stabilized on medication, or monthly. However, you must see a prescriber at minimum every three months.
Medication reviews typically last 10-20 minutes per session.
Your first appointment is a time to gather information, discuss your concerns, and what you would like resolved. During this time, an assessment is completed and based on the assessment, recommendations are made for services, which will be discussed with you.
Please bring a copy of your driver’s license/ID, insurance card, guardianship papers, if appropriate, and any necessary documentation to assist with the intake process. It is also a good idea to bring a list of your medications prescribed with dosages and directions.
Yes. State and federal laws guarantee your treatment is confidential except under certain circumstances. Please discuss further with your therapist when we can and cannot keep information confidential.
Seeing a therapist connected to your prescription is preferred and strongly encouraged. However, in some cases, New Oakland prescribers are available to provide medication-only reviews as appropriate.
New Oakland takes most major insurances. Copay/co-insurance, and deductible amounts are based on each person’s health plan benefits. Please call 1-800-395-3223 to find out if we take your insurance and any fees associated with your services.
No. Only service animals are allowed in the buildings. Emotional support animals are not considered to be service animals.
No. Use of recording devices (audio or video) is strictly prohibited on New Oakland properties, unless specifically consented to in writing by all parties.
All children under the age of 12 must have adult supervision.
New Oakland’s team-based approach means you have access to our multidisciplinary staff including licensed social workers, psychologists, professional counselors, nurse practitioners, and psychiatrists. Your first visit will help us make a determination regarding the right providers for your care.