Blog posts with a category of Quality.
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New Oakland Continuum of Care – A Case Management Perspective
Meeting an Unmet Need for Integration of Services
Case management has never been a more important part of the effective delivery of behavioral healthcare.
As hospitals and health organizations struggle to make the most of a rapidly changing (and often diminishing) resource pool for mental health care, case managers find themselves on the front lines — along with medical and therapy professionals, social service organizations and others — balancing clinical needs, available resources and the imperative of insuring the best outcomes.
As with other forms of medical care, an increasing number of behavioral health cases are presenting themselves to hospital emergency rooms in times of crisis or near-crisis, where attending physicians are faced with a difficult decision to choose between inpatient psychiatric admission or sending patients home, sometimes with a prescription and direction for outpatient evaluation and therapy that may take weeks to schedule.
Within these rapidly evolving dynamics of mental health care delivery in have created both an urgent need and an opportunity for a new kind of mental health provider. With the changing clinical and economic pressures affecting the mental health system come changing opportunities to respond with greater customization and agility to the needs of the youth who represent the future of our region.
At the heart of this need is the concept of person-centered planning (PCP) for individuals with developmental disabilities, serious mental illness, serious emotional disturbance and co-occurring disorders, especially including substance abuse.
Within this environment, the New Oakland model is a model built to help clients overcome mental health challenges and achieve community inclusion and participation, independence, and productivity.
As a proud and long-standing behavioral health provider in southeast Michigan, we at New Oakland believe strongly in pioneering new approaches to individuals and families as they seek (and sometimes struggle) to overcome mental health conditions.
The obstacles they may face are many, but one of them should not be the limited capacity or flexibility of the mental health systems in their communities they rely on to realize their goals and hopes, build their strengths, express their preferences and develop their plans for a life with meaning.
Fifth Consecutive Accreditation Spotlights Clinical Quality, Process Excellence
SEPTEMBER 24, 2014 — New Oakland Family Centers today announced it has received three-year accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF). The latest accreditation is the fifth consecutive three-year accreditation that the international accrediting body has awarded to New Oakland.
The CARF review and three-year accreditation is based on an exhaustive review of New Oakland policies, procedures, documentation and an on-site visits by CARF reviewers conducted in late August. New Oakland has received its three-year accreditation in each of the 10 program services areas CARF reviewed, including:
- Crisis Intervention (for children, adolescents and adults)
- Crisis Stabilization (for children, adolescents and adults)
- Day Treatment (for children, adolescents and adults)
- Outpatient Treatment (for children, adolescents and adults)
- Partial Hospitalization (for children, adolescents and adults)
New Oakland Medical Director, Dr. David Harris, MD, emphasized the importance of CARF accreditation as an affirmation of the organization’s passion for bringing innovative therapies and solutions to people in the communities New Oakland serves.
“We are deeply honored and inspired by this accreditation from CARF,” said Dr. Harris. “It not only recognizes our efforts to meet high clinical and organizational standards, it also lets our partners in the community know New Oakland is a place dedicated to create an environment of quality and dignity in the delivery of mental health services.”
According to CARF Managing Director of Behavioral Health Michael W. Johnson (M.A., CAP), the exhaustive review process and three-year accreditation shine a spotlight on New Oakland’s commitment to delivering quality care in the communities it serves.
“This accreditation decision represents the highest level of accreditation that can be awarded to an organization and shows the organization’s substantial conformance to the CARF standards,” Johnson said. “An organization receiving a three-year accreditation has put itself through a rigorous peer review process. It has demonstrated to a team of surveyors during an on-site visit its commitment to offering programs and services that are measurable, accountable, and of the highest quality.”
CARF is an independent, nonprofit accrediting body whose mission is to promote the quality, value, and optimal outcomes of services through a consultative accreditation process and continuous improvement services that center on enhancing the lives of the persons served. Founded in 1966 as the Commission on Accreditation of Rehabilitation Facilities, and now known as CARF International, the accrediting body establishes consumer-focused standards to help organizations measure and improve the quality of their programs and services. For more information about the accreditation process, please visit the CARF website at www.carf.org.