. . . the right care at the right time

Frequently Asked Questions

Here is a list of the questions we’re most frequently asked. If you don’t see your question answered here, please use our contact form to send us a message with your specific question.

Who does New Oakland provide services to?

New Oakland provides treatment to individuals of all ages. In our FACE to FACE program that specializes in treating children and adolescents, it is strongly encouraged that the parents of these children be actively involved in their child’s therapy. We have therapists that treat adult and geriatric populations as well. Although our name indicates that we work with children, adolescents and families, nearly 50% of our practice include adult and geriatric populations.

What services do you offer?

We offer outpatient counseling services for individuals and families experiencing mental health and/or substance abuse issues. Depression, anxiety, stress, grief and panic attacks are examples of mental health issues. Addictions to alcohol, cocaine, and prescription drugs are examples of substance abuse issues. We also offer FACE to FACE State Licensed Partial Hospital Program Services for more intensive treatment and higher level of care needs. FACE to FACE services are for mental health or substance abuse issues that cannot typically be handled in outpatient counseling.

What is outpatient treatment?

Outpatient counseling is available for children, families and adults. Outpatient treatment typically occurs on a weekly, bi-monthly or monthly basis and includes high-quality treatment in a timely, affordable and confidential manner. This may include: Individual counseling, Group counseling, Family Counseling, Psychiatric Services (clients who are active in counseling), etc..

What is the FACE to FACE Program?

The FACE to FACE Program is a 5 day per week/ 6 hour per day program that provides intensive mental health and/or substance abuse services to patients with serious mental health issues. The average length of stay (3-7 days) depends on the patient’s particular issues and circumstances. The program includes psychiatric, group, individual and family therapies to provide structured, yet individualized treatment that helps children, adolescents, adults and parents effectively deal with the mental health issues that have brought them into treatment. Breakfast, snack and lunch are included in the cost of FACE to FACE. Transportation to and from FACE to FACE is available at no or low cost, depending on your insurance.

Do you offer group therapy?

Yes. We offer group therapy to all ages and all populations on a variety of therapeutic and educational topics. In order to receive group therapy services, you must complete an initial evaluation with a New Oakland intake coordinator. After this evaluation, your follow-up treatment options will be reviewed with you (i.e group therapy)

Do you offer psychological testing?

Yes. We provide psychological testing to all ages and populations for a variety of therapeutic and educational purposes. In order to receive psychological testing services, you must complete an initial evaluation with a New Oakland intake coordinator. After this evaluation, your follow-up treatment options will be reviewed with you (i.e psychological testing).

Does New Oakland provide transportation to and from services?

It depends. New Oakland provides transportation to and from FACE to FACE Program services. However, transportation is not available for outpatient services. There may be a cost for transportation services depending on your insurance.

Is there a psychiatrist on staff?

Yes. We have multiple psychiatrists on staff providing psychiatric consultations and medication management in conjunction with therapy. Clients seen by our psychiatrists must be in active counseling with a therapist in our office.

Is it required that I see a therapist to receive psychiatric services?

Yes, typically you do have to be seen by a therapist to be in treatment with one of our psychiatrists. Our psychiatrists prefer that you see a therapist at New Oakland so they can coordinate your care and treatment as best as possible. There are exceptions to this rule, and if you are concerned with this policy you can speak to a supervisor to determine whether you qualify for an exception.

Is it required that I see a psychiatrist?

No, you do not have to be seen by a psychiatrist to be in counseling. Treatment is tailored to the individual needs of each client. Some clients may find it beneficial to utilize medication in addition to therapy, while others may prefer therapy with their counselor.

What type of therapists do you have?

All therapists at New Oakland Family Centers must have a Master’s degree in their field. All therapists at New Oakland are licensed within their disciplines.

What type of psychiatrists do you have?

All psychiatrists at New Oakland Family Centers are board certified and/or board eligible in child-adolescent-adult-geriatric psychiatry and are licensed to practice medicine in the State of Michigan.

What is the treatment philosophy of the clinic?

Our clinical staff utilizes the most effective clinical approach that suits the individual client based on the most recent research findings.

How long will I need to be in therapy?

New Oakland Family Centers offer personalized therapy for individual needs. A number of factors must be examined prior to assessing how long any one may need to be in therapy. A treatment plan is prepared at the beginning of treatment and is used as a guide for both the therapist and the client throughout therapy. This plan can, and should evolve as treatment progresses. Sometimes, insurance restrictions limit the number and frequency of sessions.

Do you take court-ordered referrals?

Yes, we accept court-ordered referrals. Written permission from the client is required for our office to communicate treatment recommendations, progress, attendance, and any other relevant matters with court professionals.

If my child sees a therapist at New Oakland, will I be involved in the treatment?

Yes. We feel it is important that parents be actively involved in their children’s treatment. However, it is also important that children understand that the concerns they express to their counselor are confidential. Parents are encouraged be involved in treatment planning and progress updates.

How often will I see my therapist?

Generally, you will see your therapist once a week. You and your therapist will determine the frequency with which you are seen. Insurance and licensing restrictions limit the number of times each client can be seen. Yearly visit and/or dollar amount restrictions may also apply.